Agreements of Sale

Placing an item in a shopping basket or adding it to a wishlist without completing the purchase cycle, does not constitute an agreement of sale between Glimexonline and the purchaser. Users cannot hold Glimexonline liable if such items are not available when the purchase cycle is completed; and Glimexonline may remove such an item from the shopping basket if no stock is available. An agreement of sale between Glimexonline and a user only comes into effect if and when a credit card authorisation is received from the issuing bank. Glimexonline reserves the right to refuse to accept and/or execute an order without giving any reasons. Glimexonline also reserves the right to in its sole discretion cancel orders in whole or in part as circumstances dictate, in which event Glimexonline shall only be liable to refund monies already paid by the customer or user.

Returns/Refunds Policy

Glimexonline shall return products or refund customers in accordance with Sections 55 and 56 of the Consumer Protection Act 68 of 2008 and its Returns/Refunds Policy set out below.

Products may not be returned unless the incorrect product has been supplied or the product is damaged or faulty upon delivery. In such an instance Glimexonline will exchange the product on condition that:

(a) the product is returned in its original condition – including packaging, documentation, warranty cards, manuals and accessories and

(b) the customer returns the product within seven days of receipt and confirms same by sending a written notice to customercare@glimexonline.com (within above mentioned seven day period).

(c) All returns must be shipped freight (and insurance) prepaid. The onus is on the customer to ensure that the goods returned are received by Glimexonline within 15 days of written notice. On receipt and acceptance of returned product Glimexonline will make all reasonable effort to exchange said product, but if replacement is not possible Glimexonline will refund the purchase price, including delivery cost. Such amount will be refunded within 30 days of cancellation, beginning on the day written notice was given.

Products damaged on delivery – Should a product be damaged in any way or missing any parts or accessories at the time of delivery, please notify us within 3 days by logging a return with customercare@glimexonline.com. Breakages not reported within 3 days will not be refunded. The faulty product will be collected from you at no charge. Once we have inspected the product and validated your claim, we will repair/replace the product as quickly as possible (if such a repair is possible/if we have the same product in stock with which to effect a replacement). If we are unable to repair or replace the product, we will credit your account with the purchase price of the product (note: a cash refund can be requested in lieu of store voucher or coupon if preferred).

What constitutes a defect? Any material imperfection in the manufacture of a product or any characteristic of a product which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will not be regarded as defects and will not entitle you to a return under this Section:

Faults resulting from normal wear and tear; damage arising from negligence; user abuse or incorrect usage of the product ;damage arising from electrical surges or sea air corrosion; damage arising from a failure to adequately care for the product; damage arising from unauthorised alterations to the product where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you in relation to Unboxed Deals, signs of handling and/or repackaging.

Refunds are only processed within 7 working days of receipt of returned goods.