General

For purposes of these General Terms and Conditions and elsewhere on the General Terms and Conditions and elsewhere on the website, “Glimexonline” means Glimexonline Offers (GLIMEX Proprietary) Limited, Reg nr: 2016/115073/07. Glimexonline’s head office is located at 15 WELLWAY PARK, DURBANVILLE CAPE TOWN, South Africa; email address: info@glimexonline.com

Application

These General Terms and Conditions will apply to any and all agreements and legal relations pursuant to which Glimexonline acts as supplier of items.

Product specifications; pricing; typographical errors

Glimexonline will not be required to execute an order or compensate a buyer for any loss if Glimexonline made an error when presenting the item, formulating its characteristics or stating its price, and it should have been clear to the buyer that such involved a printing error; or if the buyer should not, under the circumstances, have reasonably relied on Glimexonline delivering quoted item, with stated characteristics, at this price.

Prices

Products sold by Glimexonline are billed in Rands/$USD and include VAT.

Market

Items are currently delivered to buyers in the Republic of South Africa. Purchase agreements are concluded with natural persons not acting in the course of a profession or business only. Therefore, any VAT charged will not at any time be refunded.

Costs of Delivering the Items

All prices of the items posted on the website are exclusive of delivery costs. Delivery costs will be stated separately when settling the order and may vary daily and for each order.

Delivery and Delivery Period

Glimexonline shall endeavour to supply the items ordered, provided that Glimexonline has such items in stock, to the delivery address within 7 to 14 working days of the order confirmation and the required receipt of payment. Prior to delivering an order, the buyer may be contacted to verify the correctness of the order. This may cause some delay in delivery. When registering, buyers must state a telephone number on which they can be contacted during the working hours (8AM to 17h00) South African time), so that the delay, if any, will be minimised.

The delivery periods referred to above are of an indicative nature only. Should any order not be delivered within 30 days, the buyer will be entitled to cancel the order at no charge.

Glimexonline shall arrange delivery by courier or dispatch orders in any other way, at Glimexonline’s sole discretion. Note that a signature will be required for receipt of all residential deliveries.

Glimexonline may dispatch the delivery in parts, however, any extra costs for such additional deliveries will be borne by Glimexonline.

Stock Availability

Stock on offer is limited, therefore Glimexonline shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Glimexonline shall only be liable to refund monies where it is unable to fulfill orders at advertised prices.

Payment

Payment is accepted via credit card (Visa or Mastercard), Zapper, Masterpass, Instant EFT Secure and Direct bank transfer. Online credit card transactions will be acquired for Glimexonline via PayFast.

PayFast is an online, secure and easy way to make and process your payments in a variety of ways online. All money transactions made with PayFast are secured using Secure Socket Layer (SSL) technology. PCI DSS Level 1 Service Provider – the highest security level possible.

Your personal data will be used by PayFast to process your order, support your experience throughout our website, and for other purposes described in the privacy policy. Users may go to their websites https://www.payfast.co.za/end-user-agreement/ to view their security certificates and security policies. Customer details will be stored by Glimexonline separately from card details which are entered by the client on PayFast secure sites.

PayFast Payment Methods include:

Credit & Cheque Cards – local and international Visa https://www.visa.co.za/ and Mastercard https://www.mastercard.co.za/en-za.html payments, with a variety of fraud protection mechanisms in place to protect sellers against costly chargebacks.

Instant EFT –  for online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified.

Mobicred – an online account that gives buyers access to credit, which can be used to pay online through PayFast.

Zapper – make payments by simply scanning a QR code with your smartphone.

Masterpass – a digital wallet from Mastercard that works with all major credit, cheque and debit cards.

ATM debit cards (via Visa Electron and Maestro) – simply enter your debit card and mobile phone number and then authenticate the transaction on your mobile phone.

Glimexonline takes all reasonable steps to scrutinise all transactions to prevent attempted fraud and a transaction may be terminated if Glimexonline is not satisfied with its authenticity or legitimacy.

Agreements of Sale

Placing an item in a shopping basket or adding it to a wishlist without completing the purchase cycle, does not constitute an agreement of sale between Glimexonline and the purchaser. Users cannot hold Glimexonline liable if such items are not available when the purchase cycle is completed; and Glimexonline may remove such an item from the shopping basket if no stock is available. An agreement of sale between Glimexonline and a user only comes into effect if and when a credit card authorisation is received from the issuing bank. Glimexonline reserves the right to refuse to accept and/or execute an order without giving any reasons. Glimexonline also reserves the right to in its sole discretion cancel orders in whole or in part as circumstances dictate, in which event Glimexonline shall only be liable to refund monies already paid by the customer or user.

Returns / Refunds Policy

Glimexonline shall return products or refund customers in accordance with Sections 55 and 56 of the Consumer Protection Act 68 of 2008 and its Returns/Refunds Policy set out below. Add other sections applicable

Products may not be returned unless the incorrect product has been supplied or the product is damaged or faulty upon delivery. In such an instance Glimexonline will exchange the product on condition that

(a) the product is returned in its original condition – including packaging, documentation, warranty cards, manuals and accessories and

(b) the customer returns the product within seven days of receipt and confirms same by sending a written notice to customercare@glimexonline.com (within abovementioned seven day period).

(c) All returns must be shipped freight (and insurance) prepaid. The onus is on the customer to ensure that the goods returned are received by Glimexonline within 15 days of written notice. On receipt and acceptance of returned product Glimexonline will make all reasonable effort to exchange said product, but if replacement is not possible Glimexonline will refund the purchase price, including delivery cost. Such amount will be refunded within 30 days of cancellation, beginning on the day written notice was given.

Products damaged on delivery – Should a product be damaged in any way or missing any parts or accessories at the time of delivery, please notify us within 3 days by logging a return with customercare@glimexonline.com. Breakages not reported within 3 days will not be refunded. The faulty product will be collected from you at no charge. Once we have inspected the product and validated your claim, we will repair/replace the product as quickly as possible (if such a repair is possible/if we have the same product in stock with which to effect a replacement). If we are unable to repair or replace the product, we will credit your account with the purchase price of the product (note: a cash refund can be requested in lieu of store voucher or coupon if preferred).

What constitutes a defect? Any material imperfection in the manufacture of a product or any characteristic of a product which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. The following will not be regarded as defects and will not entitle you to a return under this Section

Faults resulting from normal wear and tear; damage arising from negligence; user abuse or incorrect usage of the product ;damage arising from electrical surges or sea air corrosion ; damage arising from a failure to adequately care for the product ;damage arising from unauthorised alterations to the product where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you in relation to Unboxed Deals, signs of handling and/or repackaging.

Standard Warranty Policy

Glimexonline provides a 6-month warranty on all products sold on its website against defects or poor quality from the date of delivery. Where products are not subject to an extended supplier’s warranty, we cannot facilitate any returns outside of this 6-month period.

Where a product has a supplier’s warranty that extends beyond the 6-month Standard Warranty, such product can be returned within the extended supplier warranty period after delivery of the product. Please note that any extended supplier warranty is subject to the terms and conditions of the supplier or manufacturer. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

We cannot offer exchanges, replacements or account credits on the following products, unless they are faulty or not as described: Cosmetics and fragrances where the original packaging has been opened, or where the seal has been broken. Linen and bedding, where the original wrapping has been opened. Swimwear where the original wrapping has been opened. Pierced earrings and other pierced body jewellery where the original wrapping has been opened. Products which have been personalised for you or made to your specifications.

Parallel/Grey Imports – Any products indicated to be parallel/grey imports have been imported without the approval, or license of the registered owner of the trademark and therefore no guarantee or warranty in respect of such goods will be honoured or fulfilled by any official or licensed importer of such goods. Any warranty claims on such products will be covered by Glimexonline or the relevant third-party seller for the warranty period indicated for any specific product, alternatively where no such warranty period has been specified, for a period of 6 months from the date of receipt.

Special Promotions:

Every effort is made to feature all products shown on any sales promotional material. However, should a specific product become unavailable for any reason, Glimexonline reserves the right to use that product image for all promotional elements without the guarantee of selling that product on the day.

Applicable Law

This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.

Restrictions on Sales

Alcohol & Tobacco products: Alcohol and tobacco products are not sold on this website, only Non-Alcoholic beverages.

Personal Data

Glimexonline shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000.

Glimexonline will store the data provided by buyers in a data file. Such data will be used to execute buyers’ orders and will be kept as long as necessary to handle any complaints about the execution of an order. No data will be passed on to third parties if such should jeopardise the buyer’s privacy.

Changes to Agreement

Glimexonline may, at its sole discretion, change this agreement or any part thereof at any time without notice.

Intellectual Property Rights

All the content, trademarks and data on this website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, licensed to Glimexonline and as such are protected from infringement by local and international legislation and treaties.

Domicilium

Glimexonline chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature

15 WELLWAY PARK, DURBANVILLE CAPE TOWN, South Africa.